At Uvacha, every order is packed with care, and we want your experience with us to feel just as thoughtful. While we don't offer refunds or cancellations for change of mind, we stand firmly behind the quality of what we send you, if anything arrives damaged, we'll make it right with a free replacement, no questions asked. Our team is always just an email away if something doesn't feel right.

Do you offer refunds?

We don't offer cash refunds for change of mind or incorrect selection. If a product arrives damaged or defective, we're happy to offer a free replacement. Please contact our customer care team at care@uvacha.in within 48 hrs of delivery with your order number and photos/video of the damaged item.

Can I cancel my order?

Yes, orders can be cancelled within 2–4 hours of placing them, before they're processed for shipping. Once an order has been processed or shipped, it can no longer be cancelled.

What is your replacement policy?

If your product arrives damaged or defective, we'll replace it at no extra cost. Please reach out within 24 hrs of receiving your order, along with an unboxing video, to help us process your replacement quickly. Replacements are subject to product availability.

How long does a replacement take?

Once your replacement request is approved, we'll dispatch the new item within 3-5 business days, following the same shipping timelines as regular orders.